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Tag Archives: customer
Aligning Your Sales and Customer Service Team For Results Through Teamwork
Tweet Today’s customers are more service savvy than ever. If you don’t excel in every aspect of their experience customers will head straight over to your competitor. Sales and customer service staff must work together as highly effective teams – … Continue reading
Posted in Customer Service, Sales
Tagged Communication, customer, customer service, customer service staff, person, Service, Teamwork, teamwork training
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Employee Satisfaction
Tweet“Whose job is it to keep you motivated?” When employees are asked this question, you might think the response would be “It’s my job to keep myself motivated.” But, in reality, the most frequent and correct answer is, “It’s my … Continue reading
Reel in Customers at a Trade Show by Selling Smarter
Trade show exhibiting is the best marketing medium to provide you direct access to customers-and there will be a large pool of them to meet. To be successful, however, you can’t simply set up a booth and expect people to come. You have to know how to swim with the best of them. Continue reading
Posted in Trade Show Tips, trade shows
Tagged Advertise, customer, sales and marketing, trade show
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Retail Sales – Warning! Missing This Sale Could Be Hazardous to Your Holiday Budget!
The Holiday Season is fast approaching. Are you prepared? Continue reading
Posted in Holiday Retail Sales
Tagged Creativity, customer, holiday budget, Season, sensational sales, Shop, store
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Keep Customers with Exceptional Service
After delivering a workshop in downtown Chicago, I drove home to the suburbs in one of the worst thunderstorms of the summer. Continue reading
How Sharp Are Your Business Tools?
Tweet(This Article was published by Packaging Horizons Magazine – Reprinted With Permission) Keep your professional skills at the cutting edge. Anyone who has watched a talented craftsperson at work knows that the tools are just as important as the materials … Continue reading
Building Customer Loyalty
TweetWe have all heard a great deal about the importance of displaying behaviors and using effective phrases that portray service excellence. Likewise, we’ve heard plenty about how we must take those “Extra Steps” to exceed customer expectations. No matter how … Continue reading
The Like Factor and The Spider
Several years ago, Max Gunther authored a book entitled, “The Luck Factor.” For twenty years, he researched and studied successful people on all levels and from many walks of life. His objective was to determine whether there is truly such a thing as “luck.” Continue reading
Posted in Personal skills
Tagged customer, Factor, like factor, luck factor, max gunther, meeters, morning coffee, spider strings, today, web
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How To Institute Change
One of the most challenging and important responsibilities for leaders is to institute change. Managerial calls to embrace change are often met with resistance and uncertainty. If not managed correctly, disgruntled employees, profit loss, poor performance and unacceptable levels of customer service can be the result. Below are methods to help you manage the transition process. Continue reading
Get Serious about Customer Service
It goes without saying that outstanding customer service is now an imperative for business success. Customers don’t need much of an excuse to head over to your competitor if your business falls even the slightest bit short in the level of service you provide. And in today’s economy, you can’t afford to lose even one customer. Continue reading
