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Tag Archives: Communication
Aligning Your Sales and Customer Service Team For Results Through Teamwork
Tweet Today’s customers are more service savvy than ever. If you don’t excel in every aspect of their experience customers will head straight over to your competitor. Sales and customer service staff must work together as highly effective teams – … Continue reading
Posted in Customer Service, Sales
Tagged Communication, customer, customer service, customer service staff, person, Service, Teamwork, teamwork training
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The Best Questions to Ask
If you If you’ve heard it once you’ve heard it a thousand times. No matter what you do for a living or what job-position you hold, your ability to communicate is critical to your success. Continue reading
Posted in Communication Skills
Tagged business initiatives, Communication, coworker, disgruntled employee, empathic, key business, provider, Quality, Safety, team
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How To Institute Change
One of the most challenging and important responsibilities for leaders is to institute change. Managerial calls to embrace change are often met with resistance and uncertainty. If not managed correctly, disgruntled employees, profit loss, poor performance and unacceptable levels of customer service can be the result. Below are methods to help you manage the transition process. Continue reading
Capture Your Competitors’ Customers – Even When The Boss Says It Can’t Be Done
While conducting research for my new book, Capture Your Competitors’ Customers, and KEEP Them, Bob Faught, a valued client and VP of Marketing for Nova Solutions, shared the experience below. (At the time it occurred, he was a regional sales manager for a commercial furniture manufacturer.) Continue reading
Posted in Uncategorized
Tagged Business, Communication, contract, dynamic leadership, exact scenario, job, Management, necessary tools, regional sales manager
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Forging the Link Between Sales and Marketing— Making it Happen Before It’s Too Late
Although the Polaroid story occurred in the sixties, this marketing miss continues in business. Today, there are vivid examples. The airline industry’s push for more customers while reducing customer benefits. The domestic auto industry failing to develop high quality, high efficiency vehicles for the American market. These examples reflect an organization’s failure to forge a solid relationship between marketing and sales that can spell disaster. Continue reading
Tips For Corporate Retreats
Corporate retreats represent a significant investment of time and energy. Many companies refrain from holding them because they are regarded as time consuming, and, perhaps even a bit frivolous. However, conducted properly, corporate retreats can be the best overall investment companies can make to make decisions to help move their organization into a more successful future. Continue reading
Sales Communication Tips for Financial Advisors
I came across an article on InvestmentExecutive.com you may want to read. It addresses how overall, Canadian financial services professionals need to do a better job of communicating the value of what they offer, and clearly define their value proposition. This holds true for American professionals as well. In fact, studies have proven that no matter what you sell or offer, 85% of your overall career success is in direct proportion to your ability to communicate. This holds especially true when communicating the value of obtaining the services of a financial advisor. Continue reading
Teamwork Article
Forget tough. Today’s competition is fierce! Now, more than ever, your commitment to establishing a true “team” culture is not optional, it is vital to your company’s success, and is a major key to survival in today’s tough economy. Continue reading
Posted in Teamwork
Tagged Communication, idea, job, member, racecar driver, team culture, teamwork training, true team, turbulent times, way
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