Monthly Archives: October 2011

For Insurance, Financial Services, Financial Planners and Brokers – Get Serious About Sales

Recently, I spoke at Creative Marketing’s Learn to Earn conference in KC. What a great group! If you are one of the independent insurance agents who attended this event, I thank you for your participation and for the many kind remarks I received after my presentation, Capture Your Competitors’ Customers and Keep Them. Continue reading

Posted in Sales | Tagged , , , , , , , | Leave a comment

Are You Serious About Client Service? – Seven Steps to Improve Your Service

Are you serious about improving the level of service you now provide? Of course you are. Providing outstanding client service is an imperative for business success. Continue reading

Posted in Customer Service | Tagged , , , , , , , , , | Leave a comment