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Christine’s Books
Monthly Archives: October 2010
EMPLOYEE MOTIVATION / BAD BOSS
Even in today’s economy, the cost of employee turnover is high. Consider the expended time and money in recruiting, advertising, and training, and the lost productivity, increased stress and low morale that comes with turnover. Triple all of this if a person has been a valuable asset to your company. You simply can’t afford to lose a high contributor. The following is an excerpt from the manual, Hiring and Retaining Quality Employees: Continue reading
OBTAINING CUSTOMER LOYALTY
Who Am I? I’m One Tough Customer
I’m either Your No. 1 fan or – your worst nightmare.
How you treat me will decide which Continue reading
Posted in Customer Loyalty
Tagged Business, customer, customer loyalty, five star service, person, predecessors, speedy response, team, truth in advertising, way
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Sales Communication Tips for Financial Advisors
I came across an article on InvestmentExecutive.com you may want to read. It addresses how overall, Canadian financial services professionals need to do a better job of communicating the value of what they offer, and clearly define their value proposition. This holds true for American professionals as well. In fact, studies have proven that no matter what you sell or offer, 85% of your overall career success is in direct proportion to your ability to communicate. This holds especially true when communicating the value of obtaining the services of a financial advisor. Continue reading
Teamwork Article
Forget tough. Today’s competition is fierce! Now, more than ever, your commitment to establishing a true “team” culture is not optional, it is vital to your company’s success, and is a major key to survival in today’s tough economy. Continue reading
Posted in Teamwork
Tagged Communication, idea, job, member, racecar driver, team culture, teamwork training, true team, turbulent times, way
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Coping With Change and Challenge: Break Down or Break Records
Change and the challenges it brings cause some people to fret and break and others to break records. Change is like a grindstone, it either grinds you down or it polishes you up. Continue reading
Posted in Coping and Managing Change
Tagged Break, budget cut, Change, constant companion, eye on the prize, grindstone, job description, strategy, stress, today
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Dealing With Conflict
Webster defines conflict as discord, disharmony, friction, antagonism, rivalry, disagreement, dissonance, disunity. No company, team, or relationship can be successful if a conflict situation exists and is not addressed. Continue reading
Posted in Conflict
Tagged boss, conflict situation, dealing with conflict, job, morale problems, problem, Respect, team, team relationships, unresolved feelings
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