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Category Archives: customer retention
Keep Customers with Exceptional Service
After delivering a workshop in downtown Chicago, I drove home to the suburbs in one of the worst thunderstorms of the summer. Continue reading
How to Keep Customers
Today’s customers have higher expectations, more choices, more service savvy, and they are more discriminating than ever before. But don’t worry. The tips you glean from this article will help you to satisfy their demands. Continue reading
Get Serious about Customer Service
It goes without saying that outstanding customer service is now an imperative for business success. Customers don’t need much of an excuse to head over to your competitor if your business falls even the slightest bit short in the level of service you provide. And in today’s economy, you can’t afford to lose even one customer. Continue reading
The Customer Rules!
There’s no doubt about it, the customer rules in the new economy—an all too familiar mantra these days. Your customer is the “King” or “Queen” who tells you what they want, how they want it, what they are willing to pay for it, and most important, how they want to be serviced. They are the ones who determine whether your company will win or lose—and rest assured, if you don’t give them what they want, your competitor will. Continue reading
Posted in Customer Loyalty, customer retention, Customer Service
Tagged attendant, Business, customer, customer rules, economy
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How to Treat Customers
Most people have heard the old expression, “A bird in the hand is worth two in the bush.” But, if you’re in business, it will probably mean more to you than anyone else. In fact, it’s a motto that should be posted over your office as a reminder that your existing customers are worth a great deal to you and your company. Continue reading
Be an Ambassador or An Assassin
Competition is getting tougher every minute. In fact, your competition is vying for YOUR customers and plotting ways to get them as you’re reading! Continue reading
The Customer Has a Choice!
Competition has always been tough, but today, competition is fierce. There are higher customer expectations, more price comparing, and that old “price is too high” issue that must be overcome. As a result, today’s customer has become more demanding than ever. And, if you cannot provide what they want, how they want it, as fast as they want it, and at the price they’re willing to pay for it, they’ll simply go to your competitor. That’s the cold hard truth. Continue reading
I’m One Tough Customer
I’m better educated, more individualistic, and more discriminating than my predecessors. I expect a lot more than they ever did, too. For example, if I call your organization on the phone to make any type of inquiry whatsoever, I expect you to be able to give me an answer in three seconds. I expect you to be easily available for me at any time, and I want a speedy-response and efficiency. Continue reading
CUSTOMER RETENTION–MAKE IT EASY
Perhaps the biggest difference in the way we did business in the past and how we will need to do it in the future is that we will have to be better listeners. Gone are the days when a company could just operate on its assumptions of what the customer wants. We now have to develop ways to ensure that we hear what customers want. We need to be better at listening to uncover ways to make it easier for customers to do business with us. Continue reading
